Privacy Policy

Guest Services Worldwide Privacy Policy

Guest Services Worldwide, a trading name of International Connections Group (‘we’, ‘us’, or ‘our’), is committed to protecting and respecting the personal data that we hold. This policy applies to personal data provided to us, both by individuals themselves and by others on behalf of individuals. We may use personal data provided to us for the purposes described in this privacy policy or as made clear in another form before collecting personal data. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Our contact details are:

The Guest Services Worldwide website is owned and operated by International Connections Group.

We handle personal data for various purposes, and as a result, the methods of collection, lawful basis for processing, usage, disclosure, and retention periods for each purpose vary. Details regarding these aspects are outlined in the relevant sections below.

If we receive personal data from a third party concerning an individual, we request that the third party inform the individual about the relevant details regarding the use of their data. If needed, this privacy statement may be referenced for further information.

We also collect information automatically when you visit our website, namely your IP address, the pages you had previously visited, or when you use our services, including usage, log, and cookies information or similar technologies. Please refer to our Cookies Policy.

Personal Data

Under the United Kingdom General Data Protection Regulation (‘UK GDPR’), the Data Protection Act 2018 (‘the Act’), and the General Data Protection Regulation (Regulation (EU) 2016/679) (‘EU GDPR’)), personal data is defined as ‘any information relating to an identified or identifiable natural person (‘data subject’), by reference to an identifier such as a name.

The Data Controller

A data controller, according to relevant data protection laws and regulations, is the individual or legal entity responsible for managing and utilising personal data stored in either paper or electronic files. Guest Services Worldwide, a trading name of International Connections Group, serves as the data controller as defined by these laws and regulations.

Lawful Processing

The lawful bases for processing personal data are outlined in Article 6 of the UK GDPR. At least one of these bases must apply whenever Guest Services Worldwide processes personal data:

(a) Consent: You have provided freely given, specific, informed, or unambiguous consent for Guest Services Worldwide to process your personal data for a specific purpose.

(b) Contract performance: The processing is necessary for the performance of a contract between you and Guest Services Worldwide, which requires you to take specific steps before entering into the contract.

(c) Compliance with legal obligation: The processing is necessary for Guest Services Worldwide to comply with legal obligations related to tax, social security, and employment laws (excluding contractual obligations).

(d) Public interest: The processing is necessary for Guest Services Worldwide to carry out tasks in the public interest or for its official functions, with a clear legal basis.

(e) Legitimate interests:The processing is necessary for Guest Services Worldwide’s legitimate interests or the legitimate interests of a third party, unless there are compelling reasons to protect the individual’s personal data that outweigh these legitimate interests.

Data Rights

Your data subject rights are listed below:

• The right of access;
• The right to rectification;
• The right to erasure or right to be forgotten;
• The right to restriction of processing;
• The right to be informed;
• The right to data portability;
• The right to object;
• The right not to be subject to a decision based solely on automated processing.

Under the UK GDPR and the Act, you may ask for a copy of the information we hold about you and request rectifications be made to this information if it is inaccurate or not up to date.

To exercise any of the above rights, please write to:

Data That We Hold

Professional Services

We provide services to individuals, businesses, non-profits, and other organisations. The exact data held will depend on the services to be provided. Where we engage with clients for professional services, we may collect and process personal data to satisfy a contractual obligation. We request that clients only provide the personal data required for us to fulfil our contractual obligation.

Why do we process data?
Data collected for professional services is used for:

• Delivering services to clients;
• Managing clients;
• Administrative purposes.

What data is processed?
Depending on the service, this may include names, email addresses, telephone numbers, and location information.

Business Contacts

Personal data from contacts—including potential and previous customers, and potential and previous employees—are held in internal systems.

Why do we process data?

• Promotion and development of our offerings;
• Communication;
• Hosting and facilitating events;
• Managing relationships;
• Administration and management of contracts.

What data do we hold?
Names, email addresses, physical addresses, job titles, and meeting details.

Our People

We collect personal data for our people as part of the administration, management, and promotion of our business activities.

Applicants

Personal data is collected during the application process.

Why do we process data?

• Employment evaluation;
• Administration and management.

Suppliers

We collect data to manage relationships, contract services, and process service delivery.

People Who Visit Our Offices

We collect personal data via CCTV and visitor sign-in books for security purposes.

People Who Use Our Website, Mobile Apps, and Other Means

We collect data via automated tracking and interactions with forms.

Sharing Personal Data

We may share your data with Guest Services Worldwide, International Connections Group, and our associated businesses. We may disclose personal data to third parties when required by law or to protect the rights, property, or safety of the organisation or others. Vendor compliance checks are carried out before any data is shared.

Third-Party Websites

Our site may contain links to external sites. These have their own privacy policies. We are not responsible for their content.

Locations of Processing

Where possible, data is stored in the UK. Some personal data may be transferred outside the UK with appropriate safeguards.

Security of Your Information

We maintain physical, technical, and administrative safeguards to protect your data. Access is limited to employees who need the information to provide services.

How Long We Store Your Personal Data For

Data is stored according to our retention policy, with duration depending on the purpose of collection.

Changes to This Privacy Policy

This policy was last updated on 19 March 2024. Guest Services Worldwide reserves the right to vary this policy at any time. Continued use indicates acceptance of any changes.

Complaints

For your rights and how to complain to the ICO, visit: https://ico.org.uk/concerns